Contact Us

How we handle your enquiries

Our reception staff will direct your enquiry to the relevant team or arrange a callback. Please note that return calls may come from different numbers in Worcestershire, Warwickshire, or Gloucestershire, depending on which office is calling.

We welcome all enquiries and will assess whether your matter falls within our expertise. Where possible, we’ll provide guidance on likely costs so you can decide whether to proceed.

Initial assessment process

We “triage” all new enquiries, meaning you’ll speak with someone who will gather basic information about your matter or arrange a callback. These brief conversations are not charged for, and are not intended as a professional consultation, but are invaluable to enable us to understand what kind of enquiry you are making and how we can help.

How different enquiries are handled

• Property sales/purchases, wills, probates, powers of attorney, family law, and employment law are directed to relevant specialist teams who handle enquiries personally and explain any future charges.
• Other enquiries and complex disputes that require professional time to unravel them (and you may not know which is the relevant area of law) we are likely to propose that you see a lawyer for a fixed fee appointment. Assuming that we need to meet with you for 30 to 60 minutes we would typically charge £250 plus VAT for that first appointment to learn more about your problem and to identify what might be done for you.

Important notes

Occasionally professional rules require us to decline to act in a property purchase if we already act for the seller, or to decline to act in a dispute if we already act for the other side. We will want to check with you at an early stage if there is any conflict of interests.

We will also raise with you the need for identification. We are almost always obliged to inspect identification documents when instructed to advise or represent a client.

Thank you for considering Thomson & Bancks Solicitors. We look forward to hearing from you.